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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brent Rector

July 11, 2025

5  out of  5
rating by Brent Rector
"Jill was very helpful and thorough. Great to work with!"
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William G

July 7, 2025

5  out of  5
rating by William G
"Very knowledgeable and friendly company and staff. Jill and her staff are the best."
We responded:
"Thank you, William, for your kind words and for taking the time to share your experience. We're delighted to hear that you found our team knowledgeable and friendly. It's wonderful to know that the team have made a positive impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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William Smyth

July 5, 2025

5  out of  5
rating by William Smyth
"I have insured my house and autos through this office of State Farm for 26 years. Always excellent service."
We responded:
"Thank you, William, for your kind words and for being a loyal customer for 26 years. It's wonderful to hear that you've consistently received excellent service from our office. Your trust and support mean a lot to us, and we're committed to continuing to provide you with the best service possible."
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Dan Coole

July 1, 2025

5  out of  5
rating by Dan Coole
"Jill went to bat for me to resolve an issue that was going to increase my auto premium dramatically. Her proactive efforts and open communication made all the difference."
We responded:
"Thank you, Dan, for sharing your experience. It's wonderful to hear that Jill's proactive efforts and open communication had such a positive impact on resolving your issue. Your feedback is greatly appreciated and reinforces our commitment to providing exceptional service."
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brett gardner

June 20, 2025

5  out of  5
rating by brett gardner
"Jan was Extremely helpful with claims and switching over my insurance onto a new vehicle. Couldn’t have asked for a better person to help me out."
We responded:
"Thank you, Brett, for sharing your experience. It's wonderful to hear that the process of handling claims and transitioning your insurance to a new vehicle went smoothly. Your feedback is greatly appreciated, and we're glad to have been of assistance."
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dennis stanley

June 17, 2025

5  out of  5
rating by dennis stanley
"Jill with State Farm has always treated me right and they will help me anytime I need help."
We responded:
"Thank you, Dennis, for sharing your positive experience. It's wonderful to hear that the team has been able to assist you whenever needed. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Srimanth Chintamaneni

June 10, 2025

5  out of  5
rating by Srimanth Chintamaneni
"I had excellent experience working with Jill Gibson State farm team. Esp. with Maria Howard, who was exceptional and diligent in her work to truly ensure customer gets the most value with my home insurance policy requirements . I was particularly impressed with Maria's dedication, when i sold the property and no longer needed the insurance policy, She ensured I received the appropriate credit services that I had overlooked. Her efforts in following up with internal teams to resolve this matter went above and beyond my expectations. It is evident that she prioritizes the best interests of her customers and strives to provide an outstanding experience. In all my experiences, I cannot recall a level of customer service that comes close to what Maria provided. I would highly recommend your team, and especially Maria Howard, to anyone seeking insurance services. Her commitment to customer satisfaction is truly commendable."
We responded:
"Thank you for sharing your experience with our team. It's wonderful to hear that Maria Howard made such a positive impact on your home insurance journey. Her dedication to ensuring you received the appropriate credit and her proactive follow-up truly reflect our commitment to exceptional customer service. Your recommendation means a lot to us, and we're grateful for your trust in our team. We look forward to continuing to serve you and meet your insurance needs in the future."
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Michael Boyer

June 6, 2025

5  out of  5
rating by Michael Boyer
"Always ready to serve and support! Appreciate their quick responsiveness!"
We responded:
"Thank you, Michael, for your wonderful feedback! We're delighted to hear that you appreciate our quick responsiveness and support. Providing excellent service is our top priority, and it's great to know we're meeting your expectations. Your satisfaction is important to us, and we look forward to continuing to serve you."
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LaVeta DavidsonWaller

June 6, 2025

5  out of  5
rating by LaVeta DavidsonWaller
"I am very pleased with the service I received at this State Farm office in Apex, NC. Jan the office worker assisted me in transferring my mother’s account to this office. She was very helpful and knowledgeable. This makes it easy for me to keep track of my mother’s accounts along with my account within one agency office! Jan, again thank you for helping me and my mom. I really appreciate you taking the extra time to explain everything twice! Excellent customer service!!!! La Veta"
We responded:
"Thank you so much for sharing your positive experience with our office. We're delighted to hear that Jan was able to assist you effectively in transferring your mother's account and that you found her service helpful and knowledgeable. It's wonderful to know that having everything in one place is making things easier for you. We appreciate your kind words and are always here to help with any of your insurance needs."
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Tony

May 20, 2025

5  out of  5
rating by Tony
"Nothing but great service here! For all your insurance needs. So friendly you can feel them smiling thru the phone. Always a pleasure working with Jill's team!!!"
We responded:
"Thank you, Tony, for sharing your wonderful experience with our team! It's fantastic to hear that our friendly service made such a positive impact. We truly enjoy working with you and are grateful for your trust in us for your insurance needs. Your feedback means a lot to us!"
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marcia jarrell

May 9, 2025

5  out of  5
rating by marcia jarrell
"I have been with Jill and her staff for several years. They are top notch. They have my best interest at heart and I trust their recommendations!"
We responded:
"Thank you so much for your kind words and for being a loyal customer over the years. It's wonderful to hear that you feel confident in the recommendations and service provided by our team. Your trust means a lot to us, and we're committed to continuing to serve your insurance needs with the same dedication."
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Marlena Davis

April 28, 2025

5  out of  5
rating by Marlena Davis
"Jill Gibson and Amy Whitley with State Farm Insurance have been an absolute pleasure to work with. From the beginning, they made the process of bundling my insurance policies simple and stress-free, helping me secure reasonable rates without compromising on coverage. Their personable and pleasant demeanor truly sets them apart from the competition! Switching to them was an easy decision!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that Jill and Amy made the process of bundling your insurance policies simple and stress-free. We're delighted that you found our service personable and pleasant. Your satisfaction is our top priority, and we're glad to have made switching to us an easy decision for you. Your feedback is greatly appreciated!"
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Ryan Logelin

April 23, 2025

5  out of  5
rating by Ryan Logelin
"Amazing service and kind support!"
We responded:
"Thank you, Ryan, for your wonderful feedback! We're delighted to hear that you received amazing service and kind support. Providing exceptional service is our top priority, and your positive words mean a lot to us. If there's anything else we can assist you with, please feel free to reach out."
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S W

April 22, 2025

5  out of  5
rating by S W
"Quick response and addressed all of my questions. It's nice to have a local agent that you can talk to."
We responded:
"Thank you for sharing your positive experience. It's great to hear that our quick response and ability to address all your questions made a difference. We truly value having the opportunity to be your local agent and are here whenever you need assistance. Your feedback is greatly appreciated!"
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N Singh

April 20, 2025

5  out of  5
rating by N Singh
"We have been their customers for ever 25 years and the service is always excellent!"
We responded:
"Thank you for sharing your experience and for being a loyal customer for over 25 years. It's wonderful to hear that you find our service excellent. Your trust and support mean a lot to us, and we're committed to continuing to provide the high-quality service you've come to expect."
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L. Dee Selby

April 16, 2025

5  out of  5
rating by L. Dee Selby
"Prompt service is always appreciate, and this agency has that and more. They answer the phone during business hours! A+"
We responded:
"Thank you so much for your wonderful feedback! We're committed to being available and responsive to our customers, and your kind words mean a lot to us. If there's anything else we can assist you with, please let us know."
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david nighorn

April 13, 2025

5  out of  5
rating by david nighorn
"I’ve been a State Farm customer since I got my license (way too far back in history to describe!). But each agency runs as its own business and the staff/agent can make a big difference. I don’t have the simplest insurance profile and Jill Gibson’s office has been there for me for every request. I’m very happy with my choice. (I’ve not had to file a claim since joining this office and I hope never to do so. That said, I’m extremely confident that such a thing will be handled in the same fast, friendly way that my normal business is.)"
We responded:
"Thank you, David, for sharing your experience. It's wonderful to hear that our team has been able to assist you with your insurance needs. We appreciate your trust and are committed to maintaining the high level of service you expect. Your feedback is invaluable to us."
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Mariano Ramos

April 12, 2025

5  out of  5
rating by Mariano Ramos
"Super friendly and helpful with information and getting us set up. Thank you!"
We responded:
"Thank you, Mariano, for your wonderful feedback. We appreciate your support and look forward to continuing to serve your insurance needs."
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Chris Thompson

April 11, 2025

5  out of  5
rating by Chris Thompson
"Very knowledgeable and helpful"
We responded:
"Thank you, Chris, for your wonderful feedback. It's great to hear that you found the service knowledgeable and helpful. Your satisfaction is our priority, and we appreciate you taking the time to share your experience."
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Roy Gilbert

April 8, 2025

5  out of  5
rating by Roy Gilbert
"Got my question answered immediately and the lady I talked to was very helpful and very courteous."
We responded:
"Thank you, Roy, for sharing your positive experience. It's wonderful to hear that your question was answered promptly and that our team member was both helpful and courteous. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Paul Singh

April 2, 2025

5  out of  5
rating by Paul Singh
"Insurance office of Ms Gibson and her staff are extremely knowledgeable and responsible. They have been providing me great service for good few years now! I’d highly recommend them to any of their potential and existing clients."
We responded:
"Thank you, Paul, for sharing your positive experience with our office. It's wonderful to hear that you find our team knowledgeable and responsible. We truly appreciate your recommendation and your continued trust over the years. Your feedback motivates us to maintain the high level of service you’ve come to expect."
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Richard Bullock

April 1, 2025

5  out of  5
rating by Richard Bullock
"First rate. Warm, friendly, professional. Knowledgeable, information provided almost before you ask the question.Sixty eight soon. Multiple communities. Multiple agents. Jill is AWESOME!!!!"
We responded:
"Thank you, Richard, for sharing your experience. It's wonderful to hear that you found the service warm, friendly, and professional. The team strives to provide knowledgeable and proactive support, and your feedback is greatly appreciated. We're glad to have been able to assist you with your insurance needs."
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Lorraine Birkner

March 31, 2025

5  out of  5
rating by Lorraine Birkner
"Jill is so wonderful to work with. She takes the time to clearly explain all the coverage options and advises the right options without over-selling. I would highly recommend Jill Gibson with State Farm."
We responded:
"Thank you, Lorraine, for sharing your positive experience. It's great to hear that Jill's approach to explaining coverage options and providing the right advice met your expectations. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs."
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Cori Stocum

March 30, 2025

5  out of  5
rating by Cori Stocum
"BEST EVER!! Have been with these guys for YEARS and wouldn't change it 🥰🥰"
We responded:
"Thank you so much, Cori, for your wonderful feedback! It's fantastic to hear that you've had such a positive experience with us over the years. Your trust and loyalty mean a lot, and we're delighted to continue serving you. If there's anything you need, feel free to reach out."
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Judy Doo

March 25, 2025

5  out of  5
rating by Judy Doo
"Professional, easy to work with, Great follow-up."
We responded:
"Thank you, Judy, for your wonderful feedback. It's fantastic to hear that you found our service professional and easy to work with. We're glad that our follow-up met your expectations. Your satisfaction is important to us, and we appreciate your support."