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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of A Peri

A Peri

July 17, 2026

5  out of  5
rating by A Peri
"I spoke with Kezia from Jill Gibson’s team today and had an excellent experience. Kezia was incredibly responsive, attentive, and helpful. She called us, took the time to understand exactly what we needed, resolved the issue quickly, and updated our policy in no time and sent us the required docs. We truly appreciate her excellent service and highly recommend this office and team!"
We responded:
"Thank you for sharing your positive experience with Kezia and our team. It's wonderful to hear that she was responsive, attentive, and helpful in addressing your needs efficiently. Your recommendation means a lot to us, and we're glad to have provided you with excellent service. We appreciate your feedback and look forward to continuing to serve you."
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alaa hammouda

July 15, 2026

5  out of  5
rating by alaa hammouda
"Wonderful"
We responded:
"Thank you, Alaa, for your wonderful feedback! It's great to know that you had a positive experience with our insurance services. Your satisfaction is important to us, and we're here to assist you whenever you need."
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Kathy Cechini

July 10, 2026

5  out of  5
rating by Kathy Cechini
"Jill Gibson and all her staff are wonderful to work with and always offer competitive rates. They are always available to answer any questions. Highly recommend this SF office!"
We responded:
"Thank you, Kathy, for sharing your positive experience. It's great to hear that you find our team wonderful to work with and that our rates meet your expectations. We're always here to help with any questions you may have. Your recommendation means a lot to us!"
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Meredith L

July 8, 2026

5  out of  5
rating by Meredith L
"Began working with Jill's group last year when I purchased a home in NC. Had a great experience and have added several more policies with her including auto and boat insurance. Always very responsive and professional. Highly recommend."
We responded:
"Thank you, Meredith, for sharing your experience. It's wonderful to hear that you've had a positive journey with us since purchasing your home. We're glad to have been able to assist with your additional policies and appreciate your recommendation. Your feedback motivates us to continue providing responsive and professional service."
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Liz Smith

July 2, 2026

5  out of  5
rating by Liz Smith
"Jill is so responsive, patient, and thorough! She took the time to help me make the best, most comfortable decisions for my family. As a former insurance professional and as a client, I've been truly pleased."
We responded:
"Thank you, Liz, for sharing your experience. It's wonderful to hear that Jill's responsiveness and patience made a positive impact on your decision-making process. Your background as a former insurance professional makes your feedback especially meaningful. We're delighted to know that you feel comfortable and pleased with the service provided. Your trust and satisfaction are greatly appreciated."
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chad chesley

July 2, 2026

5  out of  5
rating by chad chesley
"Great to work with!"
We responded:
"Thank you, Chad, for your kind words and the excellent rating. It's wonderful to hear that you had a great experience working with us. Your feedback is greatly appreciated and motivates us to continue providing top-notch service. If there's anything else we can assist you with, please let us know."
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Julia Gaffney

June 29, 2026

5  out of  5
rating by Julia Gaffney
"My husband and I moved here from out of state eight years ago, and transferring all of our insurance policies was quick and hassle-free. Jill and her team made the entire process easy and have always been friendly, helpful, and responsive whenever we’ve needed them. We highly recommend Jill’s State Farm office to anyone looking for excellent customer service and reliable insurance support."
We responded:
"Thank you, Julia, for sharing your experience. It's wonderful to hear that the transition of your insurance policies went smoothly and that you've found our team to be friendly, helpful, and responsive. We truly appreciate your recommendation and are glad to have been able to provide you with excellent customer service and reliable support over the years. Your feedback means a lot to us."
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Steven Bagley

June 5, 2026

5  out of  5
rating by Steven Bagley
"Jill and her team are highly responsive. On multiple occasions, they have gone above and beyond to ensure I remain compliant with State Farm’s Benefits and Customer Savings programs.
Pleasant, professional, and ethical, you can’t go wrong with Jill and her staff.

SVB"
We responded:
"Thank you, Steven, for sharing your positive experience with the team. It's wonderful to hear that their responsiveness and dedication have made such a difference for you. Ensuring compliance with State Farm’s programs while maintaining a pleasant and professional service is a top priority. Your feedback is greatly appreciated and will be shared with the team."
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Len Galante

June 4, 2026

5  out of  5
rating by Len Galante
"My family has been with Jill Gibson and her staff for over 30 years. They have taken great care of us and are always willing to answer our questions and help us protect many of the important things in our lives. We really enjoy working with them too! We highly recommend them! Likewise, SF is our primary insurance company, which has helped us many times through life’s challenges!"
We responded:
"Thank you, Len, for sharing your experience with us. It's wonderful to hear that you and your family have felt well taken care of over the years. We truly appreciate your trust and recommendation. It's our pleasure to assist you with your insurance needs and support you through life's challenges. Your feedback means a lot to us!"
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Olivia Bailey

June 3, 2026

5  out of  5
rating by Olivia Bailey
"Very professional, responsive, friendly!"
We responded:
"Thank you, Olivia, for your kind words and for taking the time to share your experience. It's wonderful to hear that you found our service professional, responsive, and friendly. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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Brian O'Connell

May 22, 2026

5  out of  5
rating by Brian O'Connell
"We just switched our auto policy to State Farm. Jill Gibson and Amy Whitley were incredible to deal with. Prompt with getting a quote back and very caring people. Jill helped my Father in-law for years and he always enjoyed working with her."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that both Amy and I could assist you promptly and with care. It's also heartwarming to know that your Father-in-law enjoyed working with us over the years. We're here to help whenever you need us!"
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Harvey Gold

May 21, 2026

5  out of  5
rating by Harvey Gold
"Highly professional, always available, a pleasure to do business with Jill Gibson Insurance."
We responded:
"Thank you, Harvey, for your wonderful review. It's great to hear that you find our service professional and accessible. We truly enjoy working with you and are here to assist with any of your insurance needs. Your feedback is greatly appreciated."
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Omar Scott

April 23, 2026

5  out of  5
rating by Omar Scott
"I feel like I made the best decision switching to State Farm. Jill and her staff are always checking in and readily available anytime I need anything. 10/10 recommend!"
We responded:
"Thank you, Omar, for sharing your experience. It's wonderful to hear that you feel confident in your decision to switch to State Farm. Jill and the team are dedicated to being there whenever you need assistance, and your recommendation means a lot to us. We're here to support you with any of your insurance needs."
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Donna Wapner

April 21, 2026

5  out of  5
rating by Donna Wapner
"Kezia and Amy have gone out of their way to help me."
We responded:
"Thank you, Donna, for sharing your experience. It's wonderful to hear that Kezia and Amy have been so helpful to you. Your feedback is greatly appreciated, and we're glad to know our team has made a positive impact. If there's anything else we can assist you with, please let us know."
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David Martin

April 20, 2026

5  out of  5
rating by David Martin
"Very prompt in returning my phone message. Was able to answer my question and make a suggestion. Thank you!!"
We responded:
"Thank you, David, for sharing your experience. It's great to hear that you found the service prompt and helpful. Your feedback is truly appreciated, and we're glad we could assist you effectively. If you have any more questions or need further assistance, feel free to reach out."
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Harriet McCarter

April 18, 2026

5  out of  5
rating by Harriet McCarter
"I have been a very satisfied State Farm client for over 30 years and I've been with Jill Gibson's office for the past 7. They have always been so responsive and have consistently helped me find ways to find the best insurance options to meet my needs without ever leaving me underinsured. Jill and her group are extremely knowledgeable and will always take the time to answer your questions and give you as much information as you need. I can't say enough good things about Jill Gibson's State Farm office and I highly recommend them."
We responded:
"Thank you so much, Harriet, for sharing your experience and for being a loyal client for over 30 years. It's wonderful to hear that our team has been able to meet your insurance needs and provide you with the support and information you require. Your recommendation means a lot to us, and we're grateful for your trust in our services. We look forward to continuing to serve you in the future."
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Crystina Seavert

April 14, 2026

1  out of  5
rating by Crystina Seavert
"Unfortunately, I had a deeply unsettling experience with Jill and her office. I was enrolled in their "Drive Safe & Save" tracking program without any verbal or written disclosure about how it would affect my policy, which we paid six-months in full. When I discovered this and asked for help, the agency refused to admit any error.

It's not about the extra $25 they billed me for; it's about their failure to provide the most basic information on how my policy works. Furthermore they designated my vehicle incorrectly, which costed us more unnecessarily from the start.

We have our home insurance and my fiancé's plan with them, and are still treated in a meaningless manner. Instead of an apology for the lack of communication, I was met with gaslighting by being told that the information was provided, when it clearly was not. If you are looking for an agent who will explain your policy and take accountability for her team, do not go here. They will opt you into surveillance programs by default and then try to make you feel unreasonable for wanting basic transparency.

I understand why they did it, but they keep explaining it to me like a child when I am stating that it was unethical."
We responded:
"Thank you for sharing your feedback. We’re sorry to hear about your frustration and apologize for any confusion regarding the Drive Safe & Save program. We want to assure you that we have made every effort to respond promptly and address your concerns through multiple communications.
To clarify, the Drive Safe & Save discount was included based on your initial application, but participation requires activating the beacon device, which was not completed. Therefore, the discount was removed in accordance with program guidelines.
We take transparency and clear communication very seriously and are committed to providing excellent service. Please feel free to reach out if you have any further questions.
"
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Virgil Steele

April 9, 2026

5  out of  5
rating by Virgil Steele
"Have been with State Farm for all of my insurance for 40 years and with Jill Gibson for the last 10 or so. The whole team is prompt, professional and personable all the time. Like a good neighbor......"
We responded:
"Thank you, Virgil, for your kind words and for being a loyal State Farm customer for so many years. It's wonderful to hear that you've had such a positive experience with our team. We strive to provide prompt, professional, and personable service, and your feedback is greatly appreciated. We're grateful to have you as part of our State Farm family."
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Heather Leslie

March 30, 2026

5  out of  5
rating by Heather Leslie
"I truly love working with Jill Gibson State Farm- Kezia has been so helpful with updating our policy to add our teenage son. She is responsive with emails and always ready to help me when I call. Thanks so much!"
We responded:
"Thank you, Heather, for sharing your experience with us. It's wonderful to hear that Kezia has been so helpful in updating your policy and providing the support you need. We appreciate your kind words and are glad to have you as part of our State Farm family. Your feedback means a lot to us!"
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Shawn Perkins

March 26, 2026

5  out of  5
rating by Shawn Perkins
"I called to cancel my home insurance
She was very nice an helpful"
We responded:
"Thank you, Shawn, for sharing your experience. It's great to hear that you found the service helpful and pleasant when you called to cancel your home insurance. Your feedback is appreciated and helps us continue to provide excellent service. If you have any more questions or need assistance in the future, feel free to reach out."
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T TAL

March 26, 2026

5  out of  5
rating by T TAL
"I always get great service here with answers to any questions I have. Recently purchased new car and Kezia to care of updating cars on policy while I was still in the dealership, along with updated premium quote"
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that Kezia was able to assist you promptly with updating your policy while you were at the dealership. Providing great service and clear answers to your questions is our priority, and we're glad to know we met your expectations. Your feedback is greatly appreciated."
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Larry Tyree

March 24, 2026

5  out of  5
rating by Larry Tyree
"Pleasant and professioal"
We responded:
"Thank you, Larry, for your kind words and perfect rating. It's wonderful to hear that you found our service pleasant and professional. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Marc Gagnon

March 18, 2026

5  out of  5
rating by Marc Gagnon
"Always so helpful!"
We responded:
"Thank you, Marc, for your kind words and the perfect rating! It's wonderful to hear that you find our service helpful. We're committed to providing the best support possible, and your feedback is greatly appreciated. If there's anything else we can assist you with, please feel free to reach out."
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Randy Smith

March 16, 2026

5  out of  5
rating by Randy Smith
"Always answer my questions and my needs very quickly"
We responded:
"Thank you, Randy, for sharing your positive experience. It's great to hear that your questions and needs are being addressed promptly. Your feedback is truly appreciated and motivates us to continue providing excellent service."
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Sichoma Bell

March 13, 2026

5  out of  5
rating by Sichoma Bell
"Very sweet and very professional"
We responded:
"Thank you, Sichoma, for your kind words and the perfect rating. It's wonderful to hear that you found our service both sweet and professional. Your feedback is greatly appreciated and motivates us to continue providing excellent service."