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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of James Fish

James Fish

February 27, 2026

5  out of  5
rating by James Fish
"Jill Gibson's staff has always been polite and helpful. I have two policies and they keep me informed. Recently got a discount on my Auto!"
We responded:
"Thank you, James, for sharing your positive experience with us. It's wonderful to hear that our team has been polite and helpful, and that you're benefiting from the discount on your auto policy. Keeping you informed and ensuring you have the best service possible is our priority. We appreciate your trust in us for your insurance needs."
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William REGER

February 24, 2026

5  out of  5
rating by William REGER
"My wife and I found the review experience to be helpful and informative. We were able to discover a weakness in the policy and upgrade it to cover our needs in a more complete and current manner without breaking the bank."
We responded:
"Thank you, William, for sharing your experience. It's great to hear that the review process was both helpful and informative for you and your wife. We're pleased that you were able to identify and address a gap in your policy, ensuring it meets your needs effectively and affordably. Your feedback is invaluable, and we're here to assist you with any future insurance needs."
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Karen Free

February 19, 2026

5  out of  5
rating by Karen Free
"My husband and I have known Ms. Gibson for a long time, as well as being a client of her's. She and her staff are professional, knowledgeble, and there for you when you need them. They are always responsive and caring. Yes, you are definitely in "good hands." I recommend them highly!!!!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that you and your husband have felt supported and well taken care of by our team. We truly appreciate your recommendation and are grateful for your trust in our services. Your feedback motivates us to continue providing the best possible service."
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Alexander Carnevale

February 17, 2026

5  out of  5
rating by Alexander Carnevale
"good exchange, appreciate the response and conversation."
We responded:
"Thank you, Alexander, for sharing your positive experience with us. We're glad to hear that you appreciated the response and conversation. Your feedback is valuable, and we're pleased to have met your expectations. If there's anything else we can assist you with, please feel free to reach out."
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Cedrix Bernard

February 17, 2026

5  out of  5
rating by Cedrix Bernard
"Jill and her team are amazing. I move to NC about 6 years ago I was referred to her i have never looked into any other agents. Jill and her team will get you the best deal possible."
We responded:
"Thank you so much for your kind words and for sharing your experience. It's wonderful to hear that you've been satisfied with our service over the years. We're committed to providing the best possible deals and support, and it's great to know that we've met your expectations. Your trust and loyalty mean a lot to us."
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Meredith Ford

February 13, 2026

5  out of  5
rating by Meredith Ford
"Great customer service and very helpful with insurance needs and process."
We responded:
"Thank you, Meredith, for sharing your positive experience. It's wonderful to hear that you found our customer service great and that we could assist you with your insurance needs and process. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Andrew Hughes

February 10, 2026

5  out of  5
rating by Andrew Hughes
"All staff were incredibly helpful as well as personable. 10/10"
We responded:
"Thank you, Andrew, for your wonderful feedback! It's fantastic to hear that our team was both helpful and personable during your experience. Your 10/10 rating means a lot to us, and we're glad we could meet your expectations. We look forward to continuing to serve your business insurance needs."
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Ms New York

February 2, 2026

5  out of  5
rating by Ms New York
"Jill Gibson State Farm Insurance Agency has been my Agent for years. They are professional, patient, honest, very helpful and communicative. If I have questions or need help with my account they are willing to go the extra mile to help. Would I recommend this Agency? Yes."
We responded:
"Thank you for sharing your experience with Jill Gibson State Farm Insurance Agency. It's wonderful to hear that our team has consistently met your expectations with professionalism, patience, and honesty. We're glad to know that our efforts to be helpful and communicative have made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to continuing to serve you."
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D Williams

January 31, 2026

5  out of  5
rating by D Williams
"The staff in Jill Gibson's office are very efficient and a pleasure to work with."
We responded:
"Thank you for sharing your positive experience with our team. We're delighted to hear that you find our staff efficient and a pleasure to work with. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Neva Blackwell

January 30, 2026

5  out of  5
rating by Neva Blackwell
"Kezia was so helpful and delightful to work with. She answered all of my questions and handled our business expeditiously."
We responded:
"Thank you, Neva, for sharing your positive experience with Kezia. It's wonderful to hear that she was able to assist you effectively and make the process smooth. Your feedback is greatly appreciated and will be shared with the team. We're glad to have been able to meet your needs efficiently."
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Jada Morgan

January 30, 2026

5  out of  5
rating by Jada Morgan
"Kezia is the kindest and most professional person I’ve had help me with insurance questions. Definitely talk to her if you ever need anything!"
We responded:
"Thank you so much for sharing your experience, Jada. It's wonderful to hear that Kezia provided you with such kind and professional assistance. We truly appreciate your feedback and are delighted to know she was able to help with your insurance questions. Your support means a lot to us!"
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Rose Hepburn

January 19, 2026

5  out of  5
rating by Rose Hepburn
"My recent phone call resulted in an immediate response to my problem. The agent was friendly and extremely helpful!"
We responded:
"Thank you, Rose, for sharing your experience. It's wonderful to hear that your issue was addressed promptly and that you found the agent friendly and helpful. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Surendra Palaparthi

January 12, 2026

5  out of  5
rating by Surendra Palaparthi
"I am happy with the service I receive from Jill office. Thank you!"
We responded:
"Thank you for sharing your positive experience with our office. It's wonderful to hear that you are happy with the service. Your feedback is greatly appreciated and motivates us to continue providing excellent support."
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Laura R

January 9, 2026

5  out of  5
rating by Laura R
"I receive great service from their team! They send reminders and always get back to us in a timely manner. We have home and auto with them and their prices are very competitive."
We responded:
"Thank you, Laura, for sharing your positive experience with our team. It's wonderful to hear that you appreciate the reminders and timely responses. We're glad to know that our competitive pricing for your home and auto coverage meets your needs. Your feedback is greatly valued and encourages us to continue providing excellent service."
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Tyler Jones

January 6, 2026

5  out of  5
rating by Tyler Jones
"Kind, responsive, and informative! Thank you Jill Gibson State Farm!"
We responded:
"Thank you, Tyler, for your wonderful feedback! It's great to hear that you found the service kind, responsive, and informative. Your satisfaction is important to us, and we're glad to have met your expectations."
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Darlene Edmondson

January 2, 2026

5  out of  5
rating by Darlene Edmondson
"Awesome!"
We responded:
"Thank you, Darlene, for your awesome review and perfect rating! It's wonderful to know that you had a great experience with our business insurance services. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Damon S

January 2, 2026

5  out of  5
rating by Damon S
"The agents here are always very pleasant and quick to respond"
We responded:
"Thank you, Damon, for sharing your positive experience with us. It's wonderful to hear that our team has been pleasant and responsive to your needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Gail Ferry Katalenas

Gail Ferry Katalenas

December 18, 2025

5  out of  5
rating by Gail Ferry Katalenas
"We are new to Jill Gibson's office, but long-time state farm customers. Jill and her team have been professional, pleasant, and easy to work with. The insurance is reasonably priced and they have helped us navigate the insurance implications of a cross country move. We recommend this office for state farm coverage!"
We responded:
"Thank you, Gail, for sharing your experience with Jill Gibson's office. It's wonderful to hear that you found our team professional and pleasant, and that we could assist you with your cross-country move. Your recommendation means a lot to us, and we're glad to have you as part of our State Farm family."
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Tony

December 11, 2025

5  out of  5
rating by Tony
"Once again, nothing but great service! Always a pleasure working with Jill's team!!"
We responded:
"Thank you, Tony, for sharing your wonderful experience with our team! It's fantastic to hear that our friendly service made such a positive impact. We truly enjoy working with you and are grateful for your trust in us for your insurance needs. Your feedback means a lot to us!"
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Steve Mortiboy

December 9, 2025

5  out of  5
rating by Steve Mortiboy
"We've always trusted Jill Gibson to handle our insurance needs, and Jill and her team have never let us down. The team there do an excellent job of taking care of us, and each year they review our policies with us to see if there are any savings available. I think this shows exceptional customer service, and it's one of the many reasons I don't plan on ever changing from State Farm or Jill Gibson"
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that you feel well taken care of by Jill and the team. We truly appreciate your trust and loyalty over the years. Ensuring that you have the best coverage and savings is always our priority. Your kind words about our customer service mean a lot to us. Looking forward to continuing to serve your insurance needs."
Profile photo of Alyssa Scherk

Alyssa Scherk

December 5, 2025

5  out of  5
rating by Alyssa Scherk
"All the ladies at State Farm are very helpful. Whenever I need to change or update something on my policy, they are always so friendly and accommodating."
We responded:
"Thank you, Alyssa, for sharing your positive experience with us. It's wonderful to hear that our team has been friendly and accommodating whenever you've needed assistance with your policy. Your feedback is greatly appreciated, and we're glad to know we could help."
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Kendell Sims

November 26, 2025

5  out of  5
rating by Kendell Sims
"This office is the best and they take care of their customers right away."
We responded:
"Thank you, Kendell, for your wonderful feedback. It's great to hear that you had a positive experience with our office and that we were able to assist you promptly. Your satisfaction is important to us, and we're glad to know we're meeting your expectations. We appreciate your support and look forward to continuing to serve you."
Profile photo of Matt Krebsbach

Matt Krebsbach

November 14, 2025

5  out of  5
rating by Matt Krebsbach
"I’ve relied on State Farm for my insurance needs since I was 16 (my uncle was a State Farm agent, so I guess you could say it was built into the family) and I’ve always had a wonderful experience — from Texas to California and now in Raleigh, NC. We began working with Jill Gibson’s office as soon as we relocated to the area two years ago and we couldn't ask for more. Jill and her team are all incredibly attentive and focused on the needs of their clients. They’ve taken the time to get to know us and our coverage needs, make sounds recommendations that protect our cars, home, and financial position, and make sure we know all the ins-and-outs of our policies. They’ve always been accessible to answer questions or make adjustments to our policies — and always in the most friendly way. Insurance isn’t necessarily the most enjoyable place to spend your money, but Jill has never made us feel like a number or pressed us toward something we don’t need. If you’re looking for an agent that takes a vested interest in you and will be there with personalized guidance and a truly helpful, client-focused mindset, I highly recommend that you reach out to Jill and her team!"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that the team have been able to provide you with the attentive and personalized service you deserve. We truly value your trust and are delighted to know that you feel well-supported in your insurance needs. Your recommendation means a lot to us, and we're grateful to have you as part of our State Farm family."
Profile photo of Charles Wu

Charles Wu

November 12, 2025

5  out of  5
rating by Charles Wu
"I've been working with Jill Gibson at State Farm for all my insurance needs, and I couldn't be happier with the experience. Jill is incredibly personable and accommodating, she genuinely cares about finding the right coverage for her clients. She takes the time to thoroughly explain all the details and options, making sure I understand exactly what I'm getting. Whenever I've had questions or needed assistance, she's been right there to help. Her entire team is just as professional and easy to work with, which makes every interaction smooth and pleasant. I highly recommend Jill Gibson and her team at State Farm for anyone looking for knowledgeable, trustworthy insurance support!"
We responded:
"Thank you so much for sharing your positive experience with the team. It's wonderful to hear that you feel well-supported and informed about your insurance options. Your recommendation means a lot, and we're glad to know that our efforts to provide knowledgeable and trustworthy service are appreciated. We look forward to continuing to assist you with all your insurance needs."
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DarlingtonHOA

November 7, 2025

5  out of  5
rating by DarlingtonHOA
"We have recently worked with Amy from this agency. She was reachable and very helpful. After few formalities over email, we were able to sign-up the insurance coverage for our community quite fast."
We responded:
"Thank you for sharing your positive experience with Amy and our agency. We're delighted to hear that the process was smooth and efficient for your community's insurance coverage. Your feedback is greatly appreciated, and we're here to assist you with any future needs."